FAQ

First of all, a little reassurance!

 

Looking for the dress you wear on your wedding day should be looked back upon with true delight and the happiest of memories and therefore, our aim is to make your visit to Isabella Grace wonderfully special. From the moment you step into Isabella Grace you will be made to feel welcome, at home and relaxed. 

 

Some brides have mentioned that before coming to Isabella Grace, they have found visiting bridal boutiques a little daunting so let us from this moment dispel any of your worries and instead replace them with feelings of excited anticipation! With this purpose in mind, here are some of your queries answered and if you have any more, please don’t hesitate to give us a call!

It takes approximately 4-6 months for a dress to be made and arrive into our boutique. Once your dress arrives, you want to allow one to two months for alterations. We ideally recommend beginning your wedding dress shopping nine months to one year prior to your wedding date so that you can avoid rush fees and enjoy the experience!

 

However, if you are on a tight timescale, please give us a call as we have been known to work miracles and have sample dresses which can be bought off‑the‑peg and adjusted to fit you to perfection! We can also discuss with you the various rush-shipping arrangements that we have with our designers.

We do understand this is not only an important occasion for you but also for your nearest and dearest. However, our boutique is rather intimate and seating space for guests is very limited. Therefore we ask that you bring no more than 2-3 guests with you. It will also make for a far more enjoyable experience for you as too many loved ones all giving their opinions can be unhelpful and rather confusing! Do remember, it is your opinion which is the one that truly counts so it is important that you don’t feel confused or distracted from your mission to find the perfect dress!

 

This brings us on to little ones. Whilst all of us here genuinely adore children (and most of our consultants have at least two each!) we are not a very child-friendly environment. Therefore our boutique is really only suitable for babes in arms, and we would we just request that you have someone with you to look after them. After all, we want to devote our entire attention to looking after you and finding you your perfect dress! Please note that we do not have space for pushchairs or prams on a Saturday.

To ensure that you receive the best possible level of service, we run our Tunbridge Wells Bridal Boutique on an appointment system. We recommend booking your appointment as soon as you have set the date for your wedding and booked your wedding venue as this will give you plenty of time to find your dream dress and have it fitted perfectly to you. We are delighted to offer all of our brides the choice of 2 types of Appointment: a Classic Appointment or a Luxury Appointment.

Please visit our appointments page for more information on this! 

Our dresses start from £1200 and go up to £3800 ensuring a beautiful choice of bridal gowns for every bride.

We have samples in a wide variety of sizes ranging from 12 – 22 in store, and more than 35 samples in sizes 16-22 ready for you to try on.

During your appointment, you will receive a one-to-one personalised consultation with one of our highly trained bridal consultants and you will have our undivided attention in helping you to find your perfect dress. Once we have found out a little bit about you and your wedding style, the fun really starts as you have a look through all of our dresses and choose which ones you would like to try on.

You will then be shown to your very own private fitting room in which to try on our beautiful gowns and then the curtain will be swished back for us to reveal you as a beautiful bride to your family and friends. We have a range of alcoholic and soft drinks available to purchase at your appointment or they can be pre-ordered before your arrival too.

Once you have found the dress of your dreams, we can help you complete the look to perfection with our stunning collections of veils, boleros, shoes, jewellery and wedding hair accessories.

Most importantly, we want you to be comfortable so please do feel that you can wear whatever you usually do! However, it would be sensible to wear a strapless bra and to bring a hair clip to put your hair up as some of our dresses have the most divine back-detailing. Please also ensure that you do not wear fake tan and that you keep your makeup to a minimum to ensure that our dresses are kept as beautiful as possible for all of our brides.

Please note that we do not allow shoes in the boutique so you will be asked to remove these when you enter. We have beautifully soft carpet throughout the boutique and being a shoe-free zone helps to keep our dresses pristine.

We have sample gowns to try on in a variety of sizes, and we then order your gown to be made based on your specific measurements. We do also have a collection of approximately 50 dresses available to take away with you on the day in our sale.

Even if you have bought your dress elsewhere, you are more than welcome to come along for a Styling Appointment where we can help to style your dress to perfection for you.

Many of our brides choose to park along Royal Chase, which is a side turning off Mount Ephraim.

On Royal Chase, please note that the parking is split into three sections. The parking at the top is only for one hour, halfway down this extend to two hours and right towards the bottom of Royal Chase there is all day free parking. The parking bays are well signed which is helpful!

Alternatively, you could choose to park at the Royal Victoria Shopping Centre. If you come out of the Royal Victoria Shopping Centre passing Fenwicks (Ladies Fashion Floor) on your right, you will see Costa Coffee opposite as you exit the shopping centre and a zebra crossing. Cross the road at the zebra crossing and walk up Mount Ephraim Road which runs behind Costa Coffee. At the top of the hill, turn right and opposite Sankeys Wine Bar you will find us! (The walk from the Royal Victoria Shopping Centre is approx 5 minutes).