FAQs

First of all, a little reassurance!

Looking for the dress you wear on your wedding day should be looked back upon with true delight and the happiest of memories and therefore, our aim is to make your visit to Isabella Grace wonderfully special. From the moment you step into Isabella Grace you will be made to feel welcome, at home and relaxed.

Some brides have mentioned that before coming to Isabella Grace, they have found visiting bridal boutiques a little daunting so let us from this moment dispel any of your worries and instead replace them with feelings of excited anticipation! With this purpose in mind, here are some of your queries answered and if you have any more, please don’t hesitate to give us a call!

When should I start looking?

Some of our brides find their dream dress with us straight away and do not wish to look anywhere else. Others like to visit a few other boutiques and therefore, more time is needed in the decision-making process. Consequently, you may wish to bear in mind that ideally you should aim to be ordering your dress 7-9 months prior to the date of your wedding. This takes into account the time it takes for your dress to be made to order and then, very importantly, the time needed to have your dress fitted perfectly to you.

However, if you are on a tight timescale, please do still come and see us as we have been known to work miracles and have sample dresses which can be bought off-the-peg and adjusted to fit you to perfection!

Who should I bring with me?

We do understand this is not only an important occasion for you but also for your nearest and dearest. However, our boutique is rather intimate and seating space for guests is very limited. Therefore we ask that you bring no more than 2-3 guests with you. It will also make for a far more enjoyable experience for you as too many loved ones all giving their opinions can be unhelpful and rather confusing! Do remember, it is your opinion which is the one that truly counts so it is important that you don’t feel confused or distracted from your mission to find the perfect dress!

This brings us on to little ones. Whilst all of us here genuinely adore children (and most of our consultants have at least two each!) if you do bring children with you, we just request that you have someone with you to look after them. After all, we want to devote our entire attention to looking after you and finding you your perfect dress!

When should I make an appointment and how long do the appointments last?

To ensure that you receive the best possible level of service, we run our Tunbridge Wells Bridal Boutique on an appointment system. We recommend booking your appointment as soon as you have set the date for your wedding and booked your wedding venue as this will give you plenty of time to find your dream dress and have it fitted perfectly to you. We are delighted to offer all of our brides the choice of 2 types of Appointment: a Classic Appointment or a Luxury Appointment.

Classic Appointments

This is a 1.5 hour bridal consultation in one of our luxurious fitting suites.

Classic Appointments are FREE of charge but we do require your payment card details to confirm a Classic Appointment on a Saturday. We operate a Cancellation Policy for Saturday bookings and if you fail to turn up to your appointment or give less than 72hrs (3 days) notice of a cancellation, a fee of £25 will be charged to your card.

Luxury Appointments – £45

·  A 2 hour luxury bridal consultation with one of our bridal stylists
·  30 minutes of styling advice (within your 2 hour consultation)
·  Full use of our Audrey Hepburn or Grace Kelly suite – our largest and most luxurious fitting suites
·  A luxury branded and beautifully scented candle worth £15
·  The bride and up to 3 guests will be treated to a selection of teas, fresh coffee, biscuits and soft drinks.
·  And do remember that the £45 fee is fully refundable against a dress purchase without time limit!

Saturday Appointments

All Saturday Appointments must be booked over the telephone as we need to take your payment card details. Classic Appointments on a Saturday are FREE of charge, but we do require your credit card details to secure your booking. We operate a Cancellation Policy for Saturday bookings and if you fail to turn up to your appointment or give less than 72hrs notice of a cancellation, a fee of £25 will be charged to your card. Our Luxury Appointments are £45 on a Saturday.

Please note that our boutique is rather intimate and seating space for guests is limited during appointments. Therefore, we request that you bring no more than 2-3 guests with you.

What is the price range of your dresses?

Our dresses start from just over £1000 and go up to £2600 ensuring a beautiful choice of bridal gowns for every bride.

What size are your sample dresses?

Our sample dresses are generally in sizes 10, 12 and 14 and our corset-backed dresses can comfortably fit up to a size 16-18. We also have a small selection of sample dresses in sizes 16-18.

What happens at my appointment?

During your appointment, you will receive a one-to-one personalised consultation with one of our highly trained bridal consultants and you will have our undivided attention in helping you to find your perfect dress. Once we have found out a little bit about you and your wedding style, the fun really starts as you have a look through all of our dresses and choose which ones you would like to try on. You will then be shown to your very own private fitting room in which to try on our beautiful gowns and then the curtain will be swished back for us to reveal you as a beautiful bride to your family and friends.

Once you have found the dress of your dreams, we can help you complete the look to perfection with our stunning collections of veils, boleros, shoes, jewellery and wedding hair accessories.

What should I wear and bring with me to my appointment?

Most importantly, we want you to be comfortable so please do feel that you can wear whatever you usually do! However, it would be sensible to wear a strapless bra and to bring a hair clip to put your hair up as some of our dresses have the most divine back-detailing. Please also ensure that you do not wear fake tan and that you keep your makeup to a minimum to ensure that our dresses are kept as beautiful as possible for all of our brides.

Can I come in just to look at your accessories?

Even if you have bought your dress elsewhere, you are more than welcome to come along for an Accessories Appointment. Please click here for further information on the vast range of accessories we have available in our boutique.

Do you sell gifts for bridesmaids and mums?

Many brides have found the perfect gift for their bridesmaids, mother or future mother-in-law within the Chez Bec range of jewellery.

All purchases from Chez Bec are gorgeously gift wrapped as standard in luxury gift boxes complete with lashings and lashings of the softest white tissue paper and a hand-written gift card. And all at no extra cost. A perfectly packaged thank you gift and memory of your special day.

Where is the best place to park?

Many of our brides choose to park along Royal Chase, which is a side turning off Mount Ephraim. On Royal Chase, please note that the parking is split into three sections. The parking at the top is only for one hour, halfway down this extend to two hours and right towards the bottom of Royal Chase there is all day free parking. The parking bays are well signed which is helpful!

Alternatively, you could choose to park at the Royal Victoria Shopping Centre. If you come out of the Royal Victoria Shopping Centre passing Fenwicks (Ladies Fashion Floor) on your right, you will see Costa Coffee opposite as you exit the shopping centre and a zebra crossing. Cross the road at the zebra crossing and walk up Mount Ephraim Road which runs behind Costa Coffee. At the top of the hill, turn right and opposite Sankeys Wine Bar you will find us! (The walk from the Royal Victoria Shopping Centre is approx 5 minutes).

Do you charge for appointments?